1- Purpose
Omaintec Academyuk is committed to implementing an effective Quality Management System (QMS) that ensures the provision of high-quality educational and training services that meet the needs of learners and relevant interested parties, and that achieves continual improvement, in full compliance with the requirements of the following international standards:
• ISO 9001:2015
• ISO 21001:2018
This commitment is guided by the following principles:
1. Learner and Stakeholder Focus
We place the needs and expectations of learners and beneficiaries at the core of all our educational and training activities and strive to achieve their sustained satisfaction.
2. Commitment to International Quality Standards
The Academy is committed to implementing Quality Management Systems in accordance with ISO 9001 and Educational Organization Management Systems in accordance with ISO 21001, and to continually improving their effectiveness.
3. Quality of Training Content and Programs
We ensure that training programs are designed and delivered based on labor market needs and are periodically reviewed and updated to ensure relevance, accuracy, and currency.
4. Competence of Trainers and Experts
The Academy is committed to selecting qualified trainers with proven professional and academic expertise and to supporting their continuous development to ensure the quality of training and learning processes.
5. Effectiveness of Training Methodologies
The Academy adopts modern, interactive training methodologies that integrate theoretical and practical components to enhance the achievement of intended learning outcomes.
6. Improvement of Administrative and Logistical Processes
We are committed to providing a well-organized, safe, and supportive training environment, including appropriate facilities, training materials, and logistical services to ensure the efficiency and effectiveness of training delivery.
7. Continual Improvement and Risk Management
The Academy measures performance, analyzes evaluation results, identifies risks and opportunities, and implements corrective and preventive actions to ensure sustainable development.
8. Commitment to Integrity and Transparency
The Academy adheres to professional integrity and transparency in all administrative, training, and financial dealings and respects professional ethics.
9. Data Protection and Confidentiality
The Academy ensures the confidentiality and protection of learners’, employees’, and stakeholders’ data and uses such data responsibly and in accordance with applicable laws and regulations.
10. Leadership Support and Accountability
The Academy’s management is committed to providing the necessary resources, supporting the Quality Management System, and ensuring that this policy is understood, implemented, and periodically reviewed.
Alignment:
• ISO 9001:2015 – Clause 5.2 (Quality Policy)
• ISO 21001:2018 – Clause 5.2 (Educational Organization Policy)
2- Scope
This policy and its associated procedures apply to all administrative, academic, training, technical, and logistical activities within Omaintec
Academy and cover employees, trainers, partners, and contractors.
Alignment:
• ISO 9001:2015 – Clause 4.3 (Scope of the QMS)
• ISO 21001:2018 – Clause 4.3 (Scope of the EOMS)
3- Quality Policy
Omaintec Academyuk is committed to:
1. Delivering training programs based on learners’ needs and labor market requirements.
2. Complying with applicable legal and regulatory requirements.
3. Ensuring the competence of trainers and the adequacy of educational resources.
4. Enhancing learner and stakeholder satisfaction.
5. Supporting innovation and digital transformation in education.
6. Achieving continual improvement across all processes.
7. Managing risks and opportunities related to educational services.
8. Promoting professional and ethical conduct.
9. Providing a safe and supportive learning environment.
10. Measuring performance and analyzing results to support evidence-based decision-making.
Alignment:
• ISO 9001:2015 – Clauses 5.2.1 / 5.2.2
• ISO 21001:2018 – Clauses 5.2.1 / 5.2.2
4- Roles and Responsibilities
• Top Management: Approving the policy, providing resources, and supporting continual improvement.
• Quality Management: Monitoring implementation, conducting reviews, and issuing reports.
• Academic Management: Designing and delivering training programs.
• Trainers: Delivering training in accordance with approved standards.
• Administrative and Logistical Affairs: Supporting the training process efficiently and effectively.
Alignment:
• ISO 9001:2015 – Clause 5.3 (Organizational Roles, Responsibilities, and Authorities)
• ISO 21001:2018 – Clause 5.3
5- Quality Planning Procedures
• Identification of risks and opportunities.
• Establishment of quality objectives and performance indicators.
• Development of annual operational plans.
Alignment:
• ISO 9001:2015 – Clauses 6.1 / 6.2
• ISO 21001:2018 – Clauses 6.1 / 6.2
6- Operational and Learning Delivery Procedures
• Designing training programs based on learners’ needs.
• Delivering training using effective and interactive methods.
• Evaluating learning outcomes.
Alignment:
• ISO 9001:2015 – Clauses 8.1 / 8.2 / 8.5
• ISO 21001:2018 – Clauses 8.3 / 8.5
7- Resources Management
• Ensuring the competence of trainers and staff.
• Providing suitable infrastructure and equipment.
• Managing educational and training materials.
Alignment:
• ISO 9001:2015 – Clauses 7.1 / 7.2 / 7.3
• ISO 21001:2018 – Clauses 7.1 / 7.2 / 7.3
8-Monitoring and Evaluation
• Measuring learner satisfaction.
• Evaluating academic and operational performance.
• Conducting internal audits.
Alignment:
• ISO 9001:2015 – Clauses 9.1 / 9.2
• ISO 21001:2018 – Clauses 9.1 / 9.2
9- Continual Improvement
• Addressing nonconformities.
• Implementing corrective actions.
• Developing and improving programs and services.
Alignment:
• ISO 9001:2015 – Clauses 10.1 / 10.2 / 10.3
• ISO 21001:2018 – Clauses 10.1 / 10.2 / 10.3
10- Approval and Commitment
This policy is approved by Top Management, and all employees and
trainers acknowledge and commit to compliance with its requirements.
Name: ______________________
Position: ____________________
Signature: ___________________
Date: _______________________
Alignment:
• ISO 9001:2015 – Clause 5.1 (Leadership and Commitment)
• ISO 21001:2018 – Clause 5.1