Facilities and Assets A Leadership and Strategic Planning Manager 2

4-Day Intensive Training Program (25 Hours)
Courses Code: eAcad-FAM 01/25
Format: Two sessions per day, each session 3 hours
Prof. Zaher Kyle , Dr. Assem Al Hajj
Dubai

Session 1 (3 Hours) – Leadership in Facilities & Asset Management

Main Topics Outline:

  • Leadership vs. Management in Facilities & Asset Management
  • Leadership Theories (Trait, Behavioral, Contingency, Transformational, Servant)
  • Leadership Styles in Facilities Environments
  • Personal Leadership Style & Its Impact on FAM

Learning/Training Objectives:

  • Differentiate leadership from management in asset-heavy environments
  • Identify leadership theories and their practical use in FAM
  • Evaluate leadership styles and their effects on performance
  • Assess personal leadership style and its impact on teams and assets

Discussion Questions:

  • Which leadership style best supports facilities management, and why?
  • How does leadership style affect safety, sustainability, and asset reliability?
  • Share an example of leadership success/failure in a facilities setting.

Case Study Exercise:

Hospital Facility Leadership – Compare leadership impact on system reliability and staff morale

Assessment Session:

30 MCQ online questions

Session 2 (3 Hours) – Strategic Communication for Facilities Leaders

Main Topics Outline:

  • Importance of Communication in Facilities & Asset Management
  • Communication Theories (Shannon-Weaver, Active Listening, Conflict Resolution)
  • Leadership Communication Styles (Autocratic, Democratic, Transformational, Servant, LaissezFaire)
  • Crisis Communication and Best Practices

Learning/Training Objectives:

  • Demonstrate effective communication in FAM environments
  • Apply conflict resolution and communication theories
  • Identify communication styles and their impact on asset outcomes
  • Develop crisis communication frameworks

Discussion Questions:

  • Why is communication more complex in facilities management compared to office settings?
  • How can poor communication result in asset failures or accidents?
  • What leadership communication style fits long-term sustainability planning?

Case Study Exercise:

Airport Power Outage – Evaluate communication failures and propose solutions

Assessment Session:

30 MCQ online questions

Session 3 (3 Hours) – Strategic Planning in Facilities & Asset Management

Main Topics Outline:

  • Strategic Planning Concepts in FAM
  • Frameworks: SWOT, PESTLE, Balanced Scorecard, Life-Cycle Costing
  • Vision, Mission & Goal Setting (SMART goals)
  • Stakeholder Engagement & Alignment
  • Risk and Crisis Integration into Strategic Planning

Learning/Training Objectives:

  • Apply strategic planning tools for long-term facilities planning
  • Set SMART goals linked to organizational strategy
  • Engage stakeholders effectively in planning
  • Integrate sustainability and resilience in strategic plans

Discussion Questions:

  • Why is strategic planning critical for facilities organizations?
  • Which frameworks (SWOT, PESTLE, BSC) are most effective in FAM?
  •  What risks arise from poor planning and lack of sustainability?

Case Study Exercise:

Hospital Asset Planning – Evaluate long-term cost savings from preventive planning

Assessment Session:

30 MCQ online questions

 

Session 4 (3 Hours) – Performance Management in Facilities & Asset Management

Main Topics Outline:

  • Introduction to KPIs in FAM (uptime %, preventive vs. reactive, energy usage, cost ratios)
  • Performance Frameworks: Balanced Scorecard, Benchmarking, TPM
  • Linking Strategy to Performance Standards
  • Tools: CMMS, IoT sensors, EMS, Dashboards
  • Challenges and Best Practices in Performance Management

Learning/Training Objectives:

  • Define and apply KPIs in asset-heavy organizations
  • Use technology to monitor and evaluate asset performance
  • Link performance metrics with organizational vision
  • Overcome challenges in performance measurement

Discussion Questions:

  • Which KPIs are most important in your facilities environment?
  • How can technology improve performance management?
  • What challenges exist in standardizing KPIs across sites?

Case Study Exercise:

University Sustainability KPIs – Evaluate measurable performance improvements

Assessment Session:

30 MCQ online questions

Session 5 (3 Hours) – Sustainability and Innovation in FAM

Main Topics Outline:

  • Sustainability Models: Triple Bottom Line, Green Standards (LEED, BREEAM, WELL)
  • Innovation in Facilities: IoT, Digital Twins, AI, Automation
  • Leadership Role in Driving Sustainability & Innovation
  • Challenges, Risk, and Resilience in Sustainability

Learning/Training Objectives:

  • Apply sustainability frameworks to facilities operations
  • Integrate innovative technologies to improve asset outcomes
  • Design resilience frameworks for sustainable FAM

Discussion Questions:

  • What sustainability standards should be adopted in your organization?
  • What barriers prevent innovation adoption?
  •  How can leaders overcome staff resistance to change?

Case Study Exercise:

Smart Campus Retrofit – Evaluate sustainability and innovation outcomes

Assessment Session:

30 MCQ online questions

Session 6 (3 Hours) – Change Management in FAM

Main Topics Outline:

  • Change Management Models (Lewin, Kotter, ADKAR, Bridges)
  • Leadership Role in Change (communicator, coach, role model)
  • Stakeholder Engagement Strategies
  • Challenges in Change Management & Crisis-Driven Change

Learning/Training Objectives:

  • Apply structured change management models in FAM environments
  • Engage stakeholders effectively in transitions
  • Lead change with communication, vision, and resilience

Discussion Questions:

  • Which change management model is best for facilities organizations?
  • How do leaders reduce staff resistance to change?
  • What role do quick wins play in change adoption?

Case Study Exercise:

Smart Airport Terminal – Evaluate adoption of digital systems under change frameworks

Assessment Session:

30 MCQ online questions

Session 7 (3 Hours) – Risk Management & Resilience in FAM

Main Topics Outline:

  • Risk Management Frameworks: ISO 31000, Risk Matrix, FMEA, BIA
  • Resilience Concepts & Business Continuity Planning
  • Leadership Role in Risk & Resilience
  • Crisis Preparedness and Emergency Response

Learning/Training Objectives:

  • Identify, assess, and mitigate risks in facilities management
  • Develop resilience frameworks for business continuity
  • Communicate and lead effectively during crises

Discussion Questions:

  • What are the top risks for your facility?
  • How can resilience strategies reduce recovery time?
  • Which framework (ISO 31000, BIA, FMEA) best applies to your context?

Case Study Exercise:

Hospital Pandemic Response – Evaluate resilience and continuity practices

Assessment Session:

30 MCQ online questions

Session 8 (3 Hours) – Strategic Decision-Making & Future Trends in FAM

Main Topics Outline:

  • Decision-Making Frameworks: Rational, SWOT, PESTLE, LCC, Scenario Planning
  • Leadership Role in Strategic Decisions
  • Stakeholder Engagement in Decision-Making
  • Challenges in Decision-Making (uncertainty, bias, conflicts)
  • Future Trends in FAM (Smart Buildings, Net-Zero, Digital Transformation, Cybersecurity)

Learning/Training Objectives:

  • Apply structured decision-making tools in FAM
  • Balance short-term and long-term facility strategies
  • Engage stakeholders in high-impact decisions
  • Identify and prepare for future trends in FAM

Discussion Questions:

  • How do you balance short- vs. long-term facility decisions?
  • What leadership qualities are most critical in decision-making?
  • Which future trend will most affect your facility?

Case Study Exercise:

Global University Campus Strategy – Evaluate long-term decision-making and trends

Assessment Session:

30 MCQ online questions

Advancing Facility & Maintenance Management Excellence

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